Privacy Policy

2.1

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

2.2

We are processing your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable and any national regulation applicable to us.

3.1

Non-sensitive personal data

We collect the following non-sensitive personal data about you when you sign up as a customer/user:

• Anonymized user id
• Device type, model, and identifier
• Operating system
• Language
• Country, region, city
• Application version
• Application subscription information (plan, status, duration, etc.)
• Events performed within the application (e.g., "user completed onboarding")
• Error codes and error messages

3.1.1

We process non-sensitive personal data based on the following legal bases under applicable data protection laws:

• Consent – processing is based on obtained consent from you
• Contract – processing is necessary to fulfill a contractual obligation with you or entering into such obligation
• Legal obligation – it is required by law that we process the personal data
• Vital interest – processing is necessary in order to protect the vital interests of you or of another natural person
• Public interest – processing is necessary for the performance of a task carried out in the public interest
• Legitimate interest – processing is necessary for the purposes of the legitimate interests pursued by us or by a third party

3.2

How we use your data

We use your personal data for the following purposes:

• To provide and maintain our social media management services
• To process your registration and manage your account
• To communicate with you about your account and our services
• To provide customer support and respond to your inquiries
• To improve our services and develop new features
• To ensure the security and integrity of our platform
• To comply with legal obligations and prevent fraud
• To send you marketing communications (with your consent)
• To analyze usage patterns and optimize user experience

4.1

We do not sell, trade, or otherwise transfer your personal data to third parties except as described in this Privacy Policy.

4.2

We may share your data with:

• Social media platforms (when you authorize us to publish content on your behalf)
• Service providers and business partners who assist us in operating our platform
• Legal authorities when required by law or to protect our rights
• Other parties with your explicit consent

5.1

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.2

Account data is retained for the duration of your account existence and for a reasonable period after account deletion to comply with legal obligations.

5.3

Usage and analytics data may be retained in anonymized form for longer periods for service improvement purposes.

6.1

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6.2

These measures include encryption, access controls, regular security assessments, and secure data transmission protocols.

6.3

While we strive to protect your personal data, please note that no method of transmission over the internet or electronic storage is completely secure.

7.1

Right to access

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and access to the personal data and related information.

7.2

Right to rectification

You have the right to have inaccurate personal data corrected and incomplete personal data completed.

7.3

Right to erasure

You have the right to request deletion of your personal data under certain circumstances.

7.4

Right to restrict processing

You have the right to request restriction of processing of your personal data in certain situations.

7.5

Right to data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7.6

Right to object

You have the right to object to processing of your personal data for direct marketing purposes or processing based on legitimate interests.

8.1

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

8.2

When transferring data outside the European Economic Area, we rely on adequacy decisions or appropriate safeguards such as Standard Contractual Clauses.

9.1

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content.

9.2

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our services.

10.1

We use trusted third-party service providers to help us deliver our services. These sub-processors include:

• Google Cloud Platform (cloud.google.com) to run our servers, databases and host our websites.
• Cloudflare (cloudflare.com) to manage and protect our domains, and for content delivery.
• Sentry (sentry.io) to monitor errors and fix them swiftly.
• Mixpanel (mixpanel.com) to analyze and improve our products.
• Twilio SendGrid (sendgrid.com) to manage transactional emails.
• Helpscout (helpscout.com) to assist our users.

10.2

All sub-processors are required to maintain appropriate data protection standards and are bound by contractual obligations to protect your data.

11.1

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.

11.2

If you believe we have collected information from a child under 13, please contact us immediately so we can delete the information.

12.1

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12.2

For significant changes, we may also notify you via email or through our platform.

13.1

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13.2

If you are located in the European Union and believe your personal data has been processed in a way that does not meet the requirements of the GDPR, you have the right to lodge a complaint with your local supervisory authority.